FAQ + Policies

What is the processing time?

Processing will happen within 24 hours of your order being placed.

What is the production and shipping time?

Our turnaround time is 7-10 business days, operating on a Friday to Friday production schedule. Meaning each Friday starts a new turnaround time. If you place an order anywhere between Saturday through Thursday (11:59 CST), your turnaround time starts that Friday. If an order is placed on a Friday, your turnaround time starts the following Friday. 

What is the return policy?

Returns are not accepted on any items, unless the item arrives damaged. Any issues must be reported to Knox + Nell (support@knoxandnell.com) within 7 days of delivery.
Knox + Nell is not responsible for any lost or sitting packages within the mailing system. Knox + Nell is not responsible for replacing any lost or sitting packages within the mailing system. Please note, we do not recommend choosing USPS Ground Advantage at checkout.

How do you wash Knox + Nell merchandise?

It is best to wash all garments inside out with cold water and hang dry. This will help extend the longevity of all our products.

How do you print your merchandise?

We sublimate, DTG, and DTF print. Sublimation is infused into the shirt and will fade over time. This is completely normal. We will not be responsible for replacing naturally faded garments. DTG is infused into the garment and cannot be felt. DTF is ever so slightly raised and can be felt.

Why does my Inside Out print have a square line around the design?

There is a chance your Inside Out sweatshirts might have press lines. They will fade over time and with washing, just like a wrinkle. We recommend washing these print side in (blank side out) and hanging to dry. If drying is a must, we recommend a delicate cycle to decrease pilling of fabric.

How do custom orders work? 

We will not refund custom orders unless the item arrives damaged. We print exactly what is left in your notes. Please double check for misspells and inconsistencies.
You have 7 days to report any damages, or any errors on your order. We will not be responsible for reshipments outside of 7 days. 

There was something wrong on my invoice, what do I do?

Please double check your invoice before paying it. Knox + Nell will not be held responsible once the invoice is paid. If there is a problem, reach out to support@knoxandnell.com and we will get it sorted.

What do I need to price for retail sales in my store?

Knox + Nell has a minimum advertising price (MAP) of 2X. You must double all retail pricing from our wholesale pricing.

How can I contact you?

You may contact us at any time at support@knoxandnell.com and expect a response within 24 to 48 hours . We are available M-F from 8:00am to 5:00pm cst.